![]() ![]() “We look forward to expanding our convenient telehealth options through new offerings, such as our Virtual Forward health plan product and our Video Visits Now option.” “We at Kaiser Permanente are committed to meeting our members where they are, and we are thrilled that through our robust telehealth offerings we have been able to provide safe and convenient care options to our members during this challenging time,” said Ruth Williams-Brinkley, regional president of Kaiser Permanente. In addition to 1 million video visits, Kaiser Permanente has provided nearly 1 million telephone visits and over 250,000 E-visits (an electronic questionnaire that allows members to get advice or treatment within four hours) for a $0 copay (in most cases), with member satisfaction scores at an all-time high. Kaiser Permanente’s telehealth visits – including both video and phone visits – increased from about 15% of all visits before the pandemic, to more than 90% last spring and have since stabilized around 50% of all visits since that peak. ![]() “For us, telehealth is an extension of our integrated care delivery system, where members receive the same high-quality care, virtually, from the same top-rated physicians they would see face-to-face.” As more patients experienced the convenience of virtual care during the pandemic they became more comfortable seeing their doctors online, and we expanded our options to include visits with all of our primary and specialty care physicians ,” said Richard McCarthy, MD, executive medical director, Kaiser Permanente. “At Kaiser Permanente, providing integrated telehealth was part of our approach to care long before the pandemic. Kaiser Permanente experienced a 3700% increase in all telehealth services from 2019 to 2020, due to the COVID-19 pandemic. The health system, which serves nearly 770,000 members in Washington, D.C., Virginia, and Maryland has offered telehealth services for more than seven years. We do not share your data, and you can unsubscribe at any time.Amid a global pandemic that led to a tremendous spike in the use of telehealth services, Kaiser Permanente delivered its 1 millionth video visit on Jan. Health care leaders looking to drive transformation within an organization or health system can subscribe to KP International’s mailing list and receive occasional email about virtual seminars and in-person events. Read about the study in the Division of Research Spotlight * 84% said the video visit improved their relationship with their doctor. * 87% said the video visit was more convenient than other ways of getting care. * 89% were interested in a future video visit. * 92% said the video visit provider was familiar with their medical history. According to Mary Reed, DrPH, one of the study’s authors, this research was believed to be “the first large study of patient experiences integrating video visits into primary care with existing providers.” In Northern California, a study was conducted of 1,274 patients who scheduled video visits during the last quarter of 2015, a few months after the option became available region-wide. At the beginning, questions arose: How did patients who had requested a video visit feel about their experience? Research scientists at the Kaiser Permanente Northern California Division of Research aimed to find out. When medically appropriate, and if requested by the patient, the option to use telemedicine offers safe and convenient access while supporting the full complement of care delivery.Ĭompared with phone visits and secure email messages, video visits are a newer approach to virtual care. ![]() When an in-person visit is medically necessary, it will be arranged. Patients who prefer a standard in-person visit over a virtual visit always have that option available. Years before the novel coronavirus outbreak contributed to a rapid increase in telemedicine worldwide, Kaiser Permanente was setting the standard for excellence in virtual care. Read CIO Dick Daniels quoted in Becker’s Hospital Review ![]() Read about Transforming Health Care in the Age of Pandemic With up to 80% of outpatient care currently conducted by phone and video visits, Kaiser Permanente physicians are now performing as many video visits per day as they used to do in an average month in 2019. Stephen Parodi, associate executive director of The Permanente Medical Group and national infectious disease leader for Kaiser Permanente. “A lot of the visits we did in person can be done safely by video,” says Dr. As many people continue to shelter at home while forgoing unnecessary travel and community contact, preventative primary care and routine follow-up appointments can often be handled virtually. ![]()
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